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How can I get after sales service?
- After sales service is provided for all products by calling 1-800-HITACHI
(1-800-448-2244)
UEC Web, Inc. wants you to be satisfied with everything you purchase from us. We are making our best effort to serve you. If a product appears to have a problem, give Hitachi Customer Service a call at 1-800-HITACHI for operational or hookup assistance.
If you have a service issue that needs solving after you have reported a problem to Hitachi Customer Service, please contact us by email at uecweb@msn.com and we will follow up.
How can I return merchandise?
(A Merchandise Return Authorization is always needed to return merchandise. To get a number, you should e-mail us using the form on the "Contact Us" page.)
Return Policy for Damaged Products During Transportation:
- For DVDs, VCRs and Camcorders
If you receive any of these items that are damaged, you may request a return authorization number by e-mailing us at www.uecweb.com. After we confirm receipt of the product in our warehouse, we will ship a replacement model to you.
- For Televisions PTV and 27" & above
If you receive a television that is damaged, you should sign the "Drivers Check List" and write "refused due to damage" in the comments box. After we confirm receipt of the refused product in our warehouse, we will ship a replacement model to you.
Return Policy for In-Warranty Products:
- We offer warranty repair for all products by calling Hitachi's Nationwide Service Network at 1-800-HITACHI.
- We offer an equivalent replacement model. To request a replacement, you should email us using the form on the "Contact Us" page. If an equivalent model is not available, we will refund the amount you paid for the item by the same manner you paid. We do not refund the original shipping cost, nor the return shipping cost so please utilize the 1-800-HITACHI service network.
Return Policy for Out-of-Warranty Products:
- Unfortunately, you cannot return product that is beyond the warranty period. Service can be obtained by calling 1-800-HITACHI.
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